{"count":18,"next_page":null,"page":1,"page_count":1,"per_page":25,"previous_page":null,"results":[{"id":5658352826268,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/5658352826268.json","html_url":"https://support.coincorner.com/hc/en-us/articles/5658352826268-Keeping-my-account-secure","author_id":115173709654,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":360000472973,"created_at":"2022-08-17T14:03:59Z","updated_at":"2023-08-04T12:54:23Z","name":"Keeping my account secure","title":"Keeping my account secure","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-06-26T15:52:32Z","user_segment_id":null,"permission_group_id":1614534,"content_tag_ids":[],"label_names":["security"],"body":"\u003cp\u003eBelow are some quick tips that you can use to keep your CoinCorner account as secure as possible.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003ePassword Security\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eSecure login details are the first step towards keeping your CoinCorner account safe. You should always keep your login details to yourself and not share them with anyone else.\u003c/p\u003e\n\u003cp\u003eUse a complex password that isn't shared or similar to any passwords used on any other websites. It's a good idea to update your password regularly (every 2 or 3 months), and use a completely new password each time. \u003c/p\u003e\n\u003cp\u003eA CoinCorner employee will \u003cstrong\u003enever\u003c/strong\u003e ask for your password, so keep this to yourself and don't disclose it to anyone.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003eTwo-Factor Authentication\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eTwo-factor authentication (2FA) adds an extra layer of security to your CoinCorner account, and we recommend that all users enable it. We use Google Authenticator to secure accounts with 2FA, and you can find a guide in setting this up \u003ca href=\"https://support.coincorner.com/hc/en-us/articles/360001643213-Two-Factor-Authentication\" target=\"_blank\" rel=\"noopener\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003eAfter enabling 2FA on your account all logins will require your email address and password as well as a random code from your phone that is generated on the Google Authenticator app. \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003eAccount Notifications\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eYou can enable notification emails in your account settings that will be sent out to you when any of the following are done on your account:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eA successful login\u003c/li\u003e\n\u003cli\u003eAn unsuccessful login attempt\u003c/li\u003e\n\u003cli\u003eA successful buy\u003c/li\u003e\n\u003cli\u003eA successful sell\u003c/li\u003e\n\u003cli\u003eA BTC withdrawal (both on-chain and via Lightning)\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eThese emails can be turned off at any point in your settings (the withdrawal emails are in the 'Security' tab and the rest are in the 'General' tab), but we'd recommend having them enabled. The login success email that we send out contains a link you can click to freeze the account if the login was unauthorised, so this can be a vital notification to receive for the security of your account.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eWhat do I do if my account is compromised?\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eBelow are some suggested actions for you to take if you believe that your account has been accessed with your authorisation:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003e\n\u003ca href=\"https://www.coincorner.com/Account/ForgottenPassword\" target=\"_blank\" rel=\"noopener\"\u003eChange your password\u003c/a\u003e. Your password should be complex and unique, and shouldn't be shared or similar to any other passwords for other accounts.\u003c/li\u003e\n\u003cli\u003eSecure your emails. It is often through having access to your emails that hackers can gain access to your other accounts, so change the password with your email provider and consider enabling 2FA if available.\u003c/li\u003e\n\u003cli\u003e\n\u003ca href=\"https://support.coincorner.com/hc/en-us/articles/360001643213-Two-Factor-Authentication\" target=\"_blank\" rel=\"noopener\"\u003eEnable 2FA\u003c/a\u003e. We recommend all users enable 2FA on their CoinCorner account, it adds a vital extra layer of security.\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eIf you have login notification emails enabled then you will be able to temporarily freeze your account if you receive a \u003cem\u003eLogin Success\u003c/em\u003e email for a login that wasn't you. This will prevent any activity from being taken on the account and will require you to email us to unlock it.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cdiv class=\"content-body article-body\"\u003e\n\u003cp\u003e\u003cspan\u003eHave any questions? \u003c/span\u003e\u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https://www.google.com/url?q=https://www.coincorner.com/ContactUs\u0026amp;source=gmail\u0026amp;ust=1632485545682000\u0026amp;usg=AFQjCNEAc8twbdksHGzyhpRXGT-H8pKWow\"\u003eGet in touch\u003c/a\u003e\u003cspan\u003e!\u003c/span\u003e\u003c/p\u003e\n\u003c/div\u003e","snippet":"to keep your CoinCorner account as \u003cem\u003esecure\u003c/em\u003e as possible. Password \u003cem\u003eSecurity\u003c/em\u003e \u003cem\u003eSecure\u003c/em\u003e login details are the first step towards","result_type":"article"},{"id":360001643213,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/360001643213.json","html_url":"https://support.coincorner.com/hc/en-us/articles/360001643213-Two-Factor-Authentication","author_id":115173709654,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":360000472973,"created_at":"2018-03-07T12:26:40Z","updated_at":"2023-06-27T10:40:36Z","name":"Two-Factor Authentication","title":"Two-Factor Authentication","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-06-27T10:40:36Z","user_segment_id":null,"permission_group_id":1614514,"content_tag_ids":[],"label_names":["security"],"body":"\u003cp\u003eTwo-Factor Authentication (2FA) is an extra layer of security for your account. It makes it much harder for potential hackers to gain access to your account because, as well as having to know your email address and password, they would also need to have access to your mobile phone/device. \u003c/p\u003e\n\u003cp\u003eWith 2FA enabled you will be asked to enter a unique, randomly generated code from the Google Authenticator app, as well as your email address and password, when logging in. This adds an additional layer of security to your account that we at CoinCorner highly recommend. \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003eHow do I enable Two-Factor Authentication?\u003c/span\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eYou will firstly need to make sure you have the Google Authenticator app downloaded. This is the only authenticator app that works with our site.\u003c/p\u003e\n\u003cp\u003e2FA can be enabled from the \u003cem\u003eSecurity\u003c/em\u003e tab in the \u003ca href=\"https://www.coincorner.com/Authentication\" target=\"_blank\" rel=\"noopener\"\u003eSettings page\u003c/a\u003e of your account on the webpage. Click the \u003cem\u003eEnable Authentication\u003c/em\u003e button and scan the QR code on the Google Authenticator app by tapping the \u003cimg src=\"https://support.coincorner.com/hc/article_attachments/9361237235740\" width=\"28\" height=\"27\"\u003e symbol and then 'Scan a QR code'.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/9361087943580\" width=\"515\" height=\"298\"\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e \u003c/p\u003e\n\u003cp\u003eThere will now be an entry for CoinCorner on the Google Authenticator app. Enter the code that's displayed in the box when prompted and click \u003cem\u003eVerify\u003c/em\u003e to complete the process and set 2FA up on your account. \u003c/p\u003e\n\u003cp\u003eAll future logins will require a code from the Google Authenticator app, so make sure you don't delete the app from your device or you'll need to go through the \u003ca href=\"https://support.coincorner.com/hc/en-us/articles/360001661954-Disabling-two-factor-authentication\" target=\"_blank\" rel=\"noopener\"\u003e2FA reset process\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan\u003eHave any questions? \u003c/span\u003e\u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https://www.google.com/url?q=https://www.coincorner.com/ContactUs\u0026amp;source=gmail\u0026amp;ust=1632576977983000\u0026amp;usg=AFQjCNHEXtNqrcbpNKSSeaLcm2Ckyy7cVQ\"\u003eGet in touch\u003c/a\u003e\u003cspan\u003e!\u003c/span\u003e\u003c/p\u003e","snippet":"Two-Factor Authentication (2FA) is an extra layer of \u003cem\u003esecurity\u003c/em\u003e for your account. It makes it much harder for potential hackers","result_type":"article"},{"id":360001661954,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/360001661954.json","html_url":"https://support.coincorner.com/hc/en-us/articles/360001661954-Disabling-Two-Factor-Authentication-2FA","author_id":115173709654,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360000481614,"created_at":"2018-03-07T16:51:59Z","updated_at":"2024-05-15T15:05:08Z","name":"Disabling Two-Factor Authentication (2FA)","title":"Disabling Two-Factor Authentication (2FA)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-05-15T15:05:07Z","user_segment_id":null,"permission_group_id":1614514,"content_tag_ids":[],"label_names":["security"],"body":"\u003cp\u003eGoogle Authenticator (2FA) can be disabled from within your account on the \u003ca href=\"https://www.coincorner.com/Settings\" target=\"_blank\" rel=\"noopener\"\u003eSettings page\u003c/a\u003e, or you can disable it by clicking the \u003cem\u003eReset Google Authenticator\u003c/em\u003e link during the login process.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/9391313671452\" alt=\"reset2fa.png\" width=\"554\" height=\"470\"\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e \u003c/p\u003e\n\u003cp\u003eWe'll send you a code to your registered mobile number. Enter that code in the box on screen when it arrives to advance to the next stage of the process (the code is case sensitive).\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/9651904117532\" width=\"513\" height=\"376\"\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003eThe final stage of the process is to upload a selfie of you that matches the requirements on screen. You will need to be holding proof of ID, as well as a handwritten note that states the date and the random four digit number you are given.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/13998585624860\"\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003eOnce you've uploaded your selfie it will be sent on to our team for review. You'll receive an email letting you know if your selfie has been approved or rejected and, if rejected, the reason for rejection. Once approved 2FA will be disabled and you'll be able to login again using just your email address and password.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003eWe would highly recommend setting Two-Factor Authentication up on your account again after disabling it. A guide for how to do so can be found \u003ca href=\"https://support.coincorner.com/hc/en-us/articles/360001643213-Two-Factor-Authentication\" target=\"_blank\" rel=\"noopener\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan\u003eHave any questions? \u003c/span\u003e\u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https://www.google.com/url?q=https://www.coincorner.com/ContactUs\u0026amp;source=gmail\u0026amp;ust=1632576977983000\u0026amp;usg=AFQjCNHEXtNqrcbpNKSSeaLcm2Ckyy7cVQ\"\u003eGet in touch\u003c/a\u003e\u003cspan\u003e!\u003c/span\u003e\u003c/p\u003e","snippet":"Google Authenticator (2FA) can be disabled from within your account on the Settings page, or you can disable it by clicking","result_type":"article"},{"id":360011428479,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/360011428479.json","html_url":"https://support.coincorner.com/hc/en-us/articles/360011428479-Avoiding-online-scams","author_id":115173709654,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":360000472973,"created_at":"2020-01-15T16:56:00Z","updated_at":"2024-10-04T13:56:30Z","name":"Avoiding online scams","title":"Avoiding online scams","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-10-04T13:56:30Z","user_segment_id":null,"permission_group_id":1614534,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eBitcoin transactions are, by design, irreversible. This means any funds you send from your CoinCorner wallet cannot be recalled or cancelled. As this is the case, we emphasise that you must be sure that any third-party wallets, merchants or people you send bitcoin to are legitimate and can be trusted. \u003c/p\u003e\n\u003cp\u003eWe are aware of a number of digital currency scams that are currently in circulation and ask that our users remain vigilant and do their checks on any third-party entities they transact with. Here is some information on some of the scams we are monitoring:\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cstrong\u003eInvestment Scams\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eThere are a number of scams which involve people impersonating legitimate brokers or businesses to offer regulated products or services, without actually being a regulated entity themselves. The websites they use often look very professional and could be mistaken for being legitimate. The people operating behind them are very good at convincing you of the same. \u003c/p\u003e\n\u003cp\u003eThese scams will persuade you to sign up for an account and transfer bitcoin with the promise of large returns. They will show you evidence of your investment performing well to try and entice you to deposit further funds, before cutting ties completely and stopping all communications. Here are some tips on how to spot an investment scam:\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eDon't believe everything you read - investment scams often promise unrealistic returns on your investment. If it sounds too good to be true, it probably is. We urge you to do some more research into the company to make sure that it is legitimate.\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eIf you are transacting with an investment business, double-check that they are licensed to provide the regulated services that they are offering you. You can do this through your local financial regulator.\u003c/span\u003e\u003c/li\u003e\n\u003cli\u003e\u003cspan\u003eTry and withdraw your funds. Often this is made intentionally difficult by the scammers in an attempt to keep your funds on their site.\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cstrong\u003eRomance Scams\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eIn a romance scam the scammer will simulate a romantic relationship with the victim, working on gaining their trust and affection before convincing them to send money. These scammers are often very persuasive and can convince their victims to part ways with large amounts of money for various reasons. Examples include paying for flights to the victim's country, paying hospital bills, giving money to help out a family member or for education purposes. \u003c/p\u003e\n\u003cp\u003eBitcoin is an often used method of transferring money due to its irreversible nature. This means that once you have sent the funds there is no way to cancel or retrieve them. Unfortunately, victims of romance scams will likely have no means of recourse if the scammer disappears. \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cstrong\u003eGiveaway Scams\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-font-size-large wysiwyg-font-size-medium\"\u003e\u003c/span\u003e\u003cspan\u003eIn the past we have seen instances of scammers using social media to advertise fake giveaways or competitions, enticing victims to send funds as an entry fee. These scams often look legitimate as the scammer takes the time to create a business social media profile that, at first glance, appears to be CoinCorner. \u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/360008210740\" alt=\"Giveaway_Scam.JPG\" width=\"387\" height=\"286\"\u003e\u003cbr\u003e\u003cspan class=\"wysiwyg-font-size-small\"\u003eAn example of a giveaway scam posted on a CoinCorner social media post.\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eCoinCorner does not advertise any competitions or giveaways in the comments section or as a reply on social media, and would never require users to send bitcoin to a wallet address to enter any competition or giveaway. \u003c/p\u003e\n\u003cp\u003eWe would recommend that you research the page behind any competition posts as it is likely to only have been created for this purpose, and will have no posts or history on the profile. Posts like these are often filled with grammatical and/or spelling errors which can be a strong sign that whatever giveaway or competition is being advertised is not legitimate or run by CoinCorner.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cstrong\u003eEmployment\u003c/strong\u003e\u003cstrong\u003e Scams\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eIn some instances, scammers may create fake profiles on recruitment or job search websites to target people who are looking for employment. Scammers will use these fake CoinCorner profiles to reach out to the victims and correspond with them about a job opening. \u003c/p\u003e\n\u003cp\u003eAfter making contact with a victim, scammers typically ask them to create and verify a CoinCorner account (to show understanding of the site), before requesting access or the login credentials to that account so they can conduct activity themselves. They may also request payment in bitcoin to gain access to \"exclusive training courses\" and, once payment has been received, stop responding.\u003c/p\u003e\n\u003cp\u003eCoinCorner does not advertise job vacancies on any third-party websites and all legitimate job listings can be found on our \u003ca href=\"https://www.coincorner.com/jobs\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https://www.google.com/url?q=https://www.coincorner.com/jobs\u0026amp;source=gmail\u0026amp;ust=1579868112587000\u0026amp;usg=AFQjCNHAfIcMJfKTbxjII_df3Azu9MZKRQ\"\u003eJobs\u003c/a\u003e page. Additionally, any legitimate correspondence regarding a potential job vacancy will come from an @\u003ca href=\"http://coincorner.com/\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https://www.google.com/url?q=http://coincorner.com/\u0026amp;source=gmail\u0026amp;ust=1579868112587000\u0026amp;usg=AFQjCNFQVeigULhR0KJwNe19zl72SYkjKA\"\u003ecoincorner.com\u003c/a\u003e email address. \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan\u003eThis list is not exhaustive and scammers are coming up with new methods all the time to try to steal bitcoin from unsuspecting victims. To reiterate, \u003c/span\u003e\u003cstrong\u003ecryptocurrency transactions are irreversible\u003c/strong\u003e\u003cspan\u003e and any funds sent to a third-party cannot be cancelled or recalled. Please ensure that you are certain any parties you are transacting with are legitimate, and you trust the person or business you are sending funds to. \u003c/span\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cstrong\u003eReporting Fraud\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eIf you have any suspicion of someone you're dealing with, or think you may have been the victim of fraud, please let us know as soon as you can by emailing our specialist team at \u003ca href=\"mailto:fraud@coincorner.com\"\u003efraud@coincorner.com\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan\u003eHave any questions? \u003c/span\u003e\u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https://www.google.com/url?q=https://www.coincorner.com/ContactUs\u0026amp;source=gmail\u0026amp;ust=1632576977983000\u0026amp;usg=AFQjCNHEXtNqrcbpNKSSeaLcm2Ckyy7cVQ\"\u003eGet in touch\u003c/a\u003e\u003cspan\u003e!\u003c/span\u003e\u003c/p\u003e","snippet":"Bitcoin transactions are, by design, irreversible. This means any funds you send from your CoinCorner wallet cannot be recalled","result_type":"article"},{"id":16227853914140,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/16227853914140.json","html_url":"https://support.coincorner.com/hc/en-us/articles/16227853914140-Reporting-Fraud","author_id":6065703075346,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360000472973,"created_at":"2024-10-04T13:55:43Z","updated_at":"2024-10-04T14:12:40Z","name":"Reporting Fraud","title":"Reporting Fraud","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-10-04T13:57:16Z","user_segment_id":null,"permission_group_id":1614514,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eIf you have any suspicion of someone you're dealing with, or think you may have been the victim of fraud, please let us know as soon as you can by emailing our specialist team at \u003ca href=\"mailto:fraud@coincorner.com\"\u003efraud@coincorner.com\u003c/a\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003ePlease also refer to our article \u003ca href=\"https://support.coincorner.com/hc/en-us/articles/360011428479-Avoiding-online-scams\"\u003eAvoiding online scams\u003c/a\u003e for further information on the types of scams in operation. \u003c/p\u003e","snippet":"If you have any suspicion of someone you're dealing with, or think you may have been the victim of fraud, please let us know","result_type":"article"},{"id":360001956794,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/360001956794.json","html_url":"https://support.coincorner.com/hc/en-us/articles/360001956794-Sending-bitcoin","author_id":115173709654,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":360000931774,"created_at":"2018-03-14T15:50:33Z","updated_at":"2026-02-26T11:56:23Z","name":"Sending bitcoin","title":"Sending bitcoin","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-02-26T11:56:23Z","user_segment_id":null,"permission_group_id":1614514,"content_tag_ids":[],"label_names":["sending_bitcoin"],"body":"\u003cp\u003eWe understand that some users would rather take the storage of their BTC into their own hands, so you can withdraw your bitcoin from your CoinCorner account to another wallet on the \u003ca href=\"https://www.coincorner.com/wallet\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSend \u0026amp; Receive page\u003c/a\u003e, or from your \u003cem\u003eBitcoin / BTC\u003c/em\u003e account on the \u003ca href=\"https://www.coincorner.com/accounts\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eAccounts page\u003c/a\u003e.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eClick \u003cem\u003eSend \u0026amp; Receive\u003c/em\u003e in the sidebar of your account, and you'll be in the \u003cem\u003eSend \u003c/em\u003etab of the \u003ca href=\"https://www.coincorner.com/Wallet\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSend/Receive page\u003c/a\u003e by default.\u003c/p\u003e\u003cfigure class=\"wysiwyg-image wysiwyg-image-resized\" style=\"width: 71.66%;\"\u003e\u003cimg style=\"aspect-ratio: 992/867;\" src=\"https://support.coincorner.com/hc/article_attachments/25770052394396\" alt=\"Screenshot 2026-02-26 114931.png\" width=\"992\" height=\"867\"\u003e\u003c/figure\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eEnter the wallet address you are sending to in the \u003cem\u003eRecipient\u003c/em\u003e box. You can also raise a Lightning invoice with the receiving wallet and paste that invoice in to the \u003cem\u003eRecipient\u003c/em\u003e field to send via the Lightning Network. \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eEnter the amount of BTC you are wanting to send in the \u003cem\u003eAmount\u003c/em\u003e field. You can see the fee that will be taken below that box, and if you're happy to proceed you will need to click the \u003cem\u003eSend\u003c/em\u003e button.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eWe will send an email like the one below, containing a link for you to click to confirm the withdrawal (you can turn this extra security step off if you wish by going to 'Settings\u0026gt;Security' on the website).\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e \u003cimg src=\"https://support.coincorner.com/hc/article_attachments/10209439439644\"\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eOnce that confirmation link has been clicked we will process the transaction. Some larger withdrawals may also be held up while our team conduct a quick security call with you to check everything is in order.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\u003ch3 id=\"h_01KJCWWMHFAXSG7RJ7NNMXX5J9\"\u003e\u003cstrong\u003eSend speed\u003c/strong\u003e\u003c/h3\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eWe have introduced the option for users to alter the fee paid for on-chain sends depending on how quickly you require this to be completed. The tiered fees are noted below: \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/19364015360412\" width=\"232\" height=\"133\"\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003eHigh\u003c/strong\u003e - a high speed send is subject to our standard 0.000035 BTC send fee and will be processed in our next batch, meaning it should be broadcast within 15 minutes.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003eMedium\u003c/strong\u003e - a medium speed send is subject to a lower fee of 0.0000125 BTC. We will batch all medium speed sends requested by users into a group and process them weekly.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003eLow\u003c/strong\u003e - a low speed send is free so is a great option if there is no rush on your transfer. Low speed sends will be batched and sent at the start of the following month.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cstrong\u003eFees and limits\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003eThe fees and limits associated with sending bitcoin are below:\u003c/p\u003e\u003cfigure class=\"wysiwyg-table wysiwyg-table-align-left\" style=\"height: 99px; width: 431px;\"\u003e\u003ctable\u003e\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"text-align: center; width: 89.304px;\"\u003e\u003cstrong\u003eFee\u003c/strong\u003e\u003c/td\u003e\n\u003ctd style=\"text-align: center; width: 179.588px;\"\u003e\u003cstrong\u003eMinimum Withdrawal\u003c/strong\u003e\u003c/td\u003e\n\u003ctd style=\"text-align: center; width: 128.466px;\"\u003e\u003cstrong\u003eMaximum Withdrawal\u003c/strong\u003e\u003c/td\u003e\n\u003c/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"text-align: center; width: 89.304px;\"\u003eVariable\u003c/td\u003e\n\u003ctd style=\"text-align: center; width: 179.588px;\"\u003eVariable depending on fee\u003c/td\u003e\n\u003ctd style=\"text-align: center; width: 128.466px;\"\u003eNone\u003c/td\u003e\n\u003c/tr\u003e\n\u003c/tbody\u003e\u003c/table\u003e\u003c/figure\u003e\u003cp\u003e \u003c/p\u003e\u003cdiv\u003e\u003cp\u003eHave any questions? \u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener noreferrer\" data-saferedirecturl=\"https://www.google.com/url?q=https://www.coincorner.com/ContactUs\u0026amp;source=gmail\u0026amp;ust=1632912499784000\u0026amp;usg=AFQjCNEdVh-gc51Z5JPFHiK4zIwQJYDo7Q\"\u003eGet in touch\u003c/a\u003e!\u003c/p\u003e\u003c/div\u003e","snippet":"withdrawal (you can turn this extra \u003cem\u003esecurity\u003c/em\u003e step off if you wish by going to 'Settings\u0026gt;\u003cem\u003eSecurity\u003c/em\u003e' on the website). Once that","result_type":"article"},{"id":28929017172764,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/28929017172764.json","html_url":"https://support.coincorner.com/hc/en-us/articles/28929017172764-What-is-Vault","author_id":115173709654,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":28928744931740,"created_at":"2026-07-15T15:10:55Z","updated_at":"2026-09-22T14:43:53Z","name":"What is Vault?","title":"What is Vault?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-22T14:43:52Z","user_segment_id":null,"permission_group_id":1614514,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eVault is a multi-signature Bitcoin custody service.\u003c/p\u003e\u003cp\u003eKeys are distributed across multiple jurisdictions and held by independent entities, with insurance underwritten by Lloyd's of London, resulting in institutional-grade Bitcoin storage.\u003c/p\u003e\u003cp\u003eVault also includes the ability to enable custom identity verification requirements before any transaction can be executed.\u003cbr\u003e \u003c/p\u003e\u003ch3 id=\"h_01KY4RKZQC95V41329GDF1JFKV\"\u003eWhat is multi-signature custody?\u003c/h3\u003e\u003cp\u003eMulti-signature (multi-sig) is a method of securing your Bitcoin that requires multiple keys to unlock funds or approve transactions, eliminating a single point of failure.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01KY4RRZG50RYP8Y8KW8N3MY1D\"\u003eWho holds the keys?\u003c/h3\u003e\u003cp\u003eCoinCorner will hold one key, and we have teamed up with AnchorWatch to hold the other key. This means not only are your funds secured by multi-sig, but by two independent entities in two different jurisdictions. This results in institutional-grade security for your Bitcoin.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01KXK4XVYHJZF0GY0DDZQ53JE9\"\u003eIs my Bitcoin insured?\u003c/h3\u003e\u003cp\u003eYes, Bitcoin within your Vault is insured, with insurance underwritten by Lloyd's of London.\u003c/p\u003e\u003ch3 id=\"h_01KY4S0097ZR0YFWQ0R3VCTHC6\"\u003e\n\u003cbr\u003eWhat are the fees?\u003c/h3\u003e\u003cp\u003eThe fee for using Vault is 1.5% APR, billed monthly. This fee is calculated and charged on the first working day of each month, based on the amount of Bitcoin in your Vault.\u003c/p\u003e\u003ch3 id=\"h_01KXK4Z00WDJG5HN8XPQE5D1E1\"\u003e\n\u003cbr\u003eIs my Bitcoin lent out or used for anything else?\u003c/h3\u003e\u003cp\u003eNo, we never lend your Bitcoin out or use it for any other purpose.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01KXK50AVXMA8QQAJGRKB1FXZ6\"\u003eIs there any additional security?\u003c/h3\u003e\u003cp\u003eYes, we offer the option of enabling custom identify verification that is required before any transaction can be executed. If you decide to enable this, our support team will get in touch with you to set it up.\u003c/p\u003e\u003ch3 id=\"h_01KY4S0JVKWSN480H954SNZDJF\"\u003e\n\u003cbr\u003eWhat happens when I add more Bitcoin to my Vault?\u003c/h3\u003e\u003cp\u003eYou can transfer Bitcoin into your Vault anytime, but any Bitcoin added after the first working day of the calendar month will not be added to your Vault balance until the following month.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01KXK50VW5R045EJFRQ3Y7R6P5\"\u003eWhat happens when I remove Bitcoin from my Vault?\u003c/h3\u003e\u003cp\u003eWhen you transfer Bitcoin out of your Vault, it will be moved back to your regular CoinCorner Bitcoin balance instantly. Any Bitcoin left in your Vault will remain secure and insured.\u003cbr\u003e \u003c/p\u003e\u003cp\u003e\u003cbr\u003eHave any questions? \u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGet in touch\u003c/a\u003e!\u003c/p\u003e","snippet":"multi-signature custody? Multi-signature (multi-sig) is a method of \u003cem\u003esecuring\u003c/em\u003e your Bitcoin that requires multiple keys to unlock funds","result_type":"article"},{"id":23827019158428,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/23827019158428.json","html_url":"https://support.coincorner.com/hc/en-us/articles/23827019158428-Sending-and-Receiving-USDT","author_id":9728617957020,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":25625214838428,"created_at":"2025-11-25T14:09:38Z","updated_at":"2026-05-20T11:53:02Z","name":"Sending and Receiving USDT","title":"Sending and Receiving USDT","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-25T16:47:14Z","user_segment_id":null,"permission_group_id":1614514,"content_tag_ids":[],"label_names":[],"body":"\u003ch1 id=\"h_01KAXNG5SE8XJPPV5SQYXJP4YH\"\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cstrong\u003eCreating a USDT address\u003c/strong\u003e\u003c/span\u003e\u003c/h1\u003e\u003cp\u003eYou can create a USDT receiving address from your Accounts page by selecting USDT from the dropdown menu and clicking “Click here to create one” under the USDT address section (Tron network only). Once created, your USDT address will be displayed and ready to use.\u003c/p\u003e\u003cfigure class=\"wysiwyg-image\"\u003e\u003cimg style=\"aspect-ratio: 602/287;\" src=\"https://support.coincorner.com/hc/article_attachments/23827019149468\" width=\"602\" height=\"287\"\u003e\u003c/figure\u003e\u003cp\u003e \u003c/p\u003e\u003ch1 id=\"h_01KAXNGMNYSK0K2ZCY8WAE4ANS\"\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cstrong\u003eSending USDT\u003c/strong\u003e\u003c/span\u003e\u003c/h1\u003e\u003cp\u003eYou can withdraw your Tether (USDT) from your CoinCorner account to another wallet either via the Send \u0026amp; Receive page or directly from your USDT account on the Accounts page.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eTo do this, go to Send \u0026amp; Receive in the sidebar, and you'll automatically be taken to the Send tab. Enter the recipient wallet address in the Recipient box. Please make sure you only send to a TRC20 address on the TRON network, as sending to the wrong network may result in a permanent loss of funds.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/23826997597084\" width=\"602\" height=\"297\"\u003e\u003cbr\u003e \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/23827019149468\" width=\"602\" height=\"287\"\u003e\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eNext, enter the amount of USDT you’d like to send in the Amount field. You’ll see the fee displayed below this box. If you’re happy to proceed, click Send.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eYou’ll then receive an email confirmation with a link to verify the withdrawal. (If you prefer, you can disable this extra security step under Settings \u0026gt; Security on the website.)\u003cbr\u003e \u003c/p\u003e\u003cp\u003eOnce you’ve confirmed the withdrawal through the email link, we’ll process the transaction. For larger withdrawals, our team may briefly hold the transfer while we complete a quick security call to ensure everything is in order.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/23826997600796\" width=\"602\" height=\"287\"\u003e\u003cbr\u003e \u003c/p\u003e\u003cp\u003eYou may also send your USDT through the Accounts page, by selecting USDT on the dropdown and clicking Send above.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eFees and Limits\u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThere is a flat fee of 4 USDT applied to all USDT withdrawals.\u003c/p\u003e\u003cp\u003e\u003cbr\u003e \u003c/p\u003e","snippet":"you prefer, you can disable this extra \u003cem\u003esecurity\u003c/em\u003e step under Settings \u0026gt; \u003cem\u003eSecurity\u003c/em\u003e on the website.) Once you’ve confirmed","result_type":"article"},{"id":30042872731676,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/30042872731676.json","html_url":"https://support.coincorner.com/hc/en-us/articles/30042872731676-Creating-and-using-your-Vault","author_id":115173709654,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":28928744931740,"created_at":"2026-09-03T13:39:39Z","updated_at":"2026-09-03T14:03:44Z","name":"Creating and using your Vault","title":"Creating and using your Vault","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-03T14:01:04Z","user_segment_id":null,"permission_group_id":1614534,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eUsers are able to create themselves a Vault from their account via the website. \u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003e\u003ca href=\"https://www.coincorner.com/Login\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eLogin\u003c/a\u003e to your account and go to Vault in the sidebar of your account. More information about the product can be found on that page, and you can use the form in the Vault Setup area to create your Vault.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cfigure class=\"wysiwyg-image wysiwyg-image-resized\" style=\"width: 97.34%;\"\u003e\u003cimg style=\"aspect-ratio: 1713/874;\" src=\"https://support.coincorner.com/hc/article_attachments/30043543443996\" width=\"1713\" height=\"874\"\u003e\u003c/figure\u003e\u003cp\u003eEnter the bitcoin amount you are looking to store in your Vault in the BTC Deposit Amount box, this must be at least £100.00 worth of BTC.\u003c/p\u003e\u003cp\u003eAfter entering the amount being secured in your Vault the Estimated Fiat Amount of that BTC and the Estimated Monthly Fee you will be charged will automatically be populated. This fee will be taken automatically from your GBP account on the first working day of each new month, and if a GBP balance is not present BTC from your available BTC balance will be sold to cover the fee. If no GBP or BTC balance is present then BTC in your Vault will be sold to cover the fee.\u003c/p\u003e\u003cp\u003eWhen you are happy to proceed and create your Vault, click \u003cem\u003eCreate Vault\u003c/em\u003e.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cfigure class=\"wysiwyg-image wysiwyg-image-resized\" style=\"width: 62.51%;\"\u003e\u003cimg style=\"aspect-ratio: 518/414;\" src=\"https://support.coincorner.com/hc/article_attachments/30043543446556\" width=\"518\" height=\"414\"\u003e\u003c/figure\u003e\u003cp\u003eA popup will appear that lets you review the creation of your Vault. You can use the tick box to request our team reach out to you and arrange custom enhanced security measures for withdrawals from your account, such as a phone call or another form of verification if an attempted withdrawal exceeds a value of your choosing. \u003c/p\u003e\u003cp\u003eClick \u003cem\u003eConfirm\u003c/em\u003e to complete the creation of your Vault.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cfigure class=\"wysiwyg-image wysiwyg-image-resized\" style=\"width: 100%;\"\u003e\u003cimg style=\"aspect-ratio: 1715/845;\" src=\"https://support.coincorner.com/hc/article_attachments/30043543447836\" width=\"1715\" height=\"845\"\u003e\u003c/figure\u003e\u003cp\u003eThe Vault area will then change to instead show you a breakdown and all relevant information regarding your Vault. Below is what information is provided on this page:\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eVault balance -\u003c/strong\u003e the BTC amount and GBP value of funds currently secured in your Vault\u003c/p\u003e\u003cp\u003e\u003cstrong\u003ePending amount -\u003c/strong\u003e the BTC amount and GBP value of funds due to be deposited into your Vault the first working day of the next month\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eEstimated monthly fee -\u003c/strong\u003e the monthly fee you will be subject to shown in GBP\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eFee payment date - \u003c/strong\u003ethe date of your next automated fee payment\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eVault wallet address - \u003c/strong\u003ethe specific wallet address that your secured BTC are held in. You will be able to see the secured funds in that address if you search it on the blockchain.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eTransactions - \u003c/strong\u003edisplays all changes to your Vault balances, including deposits in to your Vault and withdrawals from it.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eTo make a withdrawal of funds from your Vault you can click the Transfer Out button in the top right hand corner of the page.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cfigure class=\"wysiwyg-image wysiwyg-image-resized\" style=\"width: 61.63%;\"\u003e\u003cimg style=\"aspect-ratio: 514/496;\" src=\"https://support.coincorner.com/hc/article_attachments/30043517778332\" width=\"514\" height=\"496\"\u003e\u003c/figure\u003e\u003cp\u003eUpon requesting a transfer out a popup will appear that lets you enter the BTC amount you want to withdraw from your Vault back to your available CoinCorner BTC balance. You can use the Max button to automatically request withdrawal of your entire Vault balance.\u003c/p\u003e\u003cp\u003eYou will be displayed updated balances and shown the updated fee you will be subject to following the transfer out of your Vault. If you are happy to proceed click \u003cem\u003eTransfer Out\u003c/em\u003e and both your outstanding Vault balance and your available BTC balance will be updated automatically.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eHave any questions? \u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGet in touch\u003c/a\u003e!\u003c/p\u003e","snippet":"specific wallet address that your \u003cem\u003esecured\u003c/em\u003e BTC are held in. You will be able to see the \u003cem\u003esecured\u003c/em\u003e funds in that address if you search","result_type":"article"},{"id":360002093253,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/360002093253.json","html_url":"https://support.coincorner.com/hc/en-us/articles/360002093253-Resetting-the-mobile-app-PIN-code","author_id":115173709654,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360000481614,"created_at":"2018-03-19T15:21:34Z","updated_at":"2024-11-13T13:09:59Z","name":"Resetting the mobile app PIN code","title":"Resetting the mobile app PIN code","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-11-13T13:09:59Z","user_segment_id":null,"permission_group_id":1614514,"content_tag_ids":[],"label_names":["app","pin","passcode"],"body":"\u003cp\u003eThe CoinCorner mobile app lets users set a 4 digit pin code that allows them to gain access to the app in a secure way without having to enter their login details again on the login page.\u003c/p\u003e\n\u003cp\u003eWhile some phones will allow users to circumvent this through the use of biometrics (face or finger scans), the 4 digit code will be required to login if for any reason a user fails the biometric security checks. \u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cstrong\u003eResetting your pin via login\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eShould you forget your 4 digit pin you can reset it by tapping \u003cem\u003eForgot Pin \u003c/em\u003eduring the login process. If you have biometrics set up tap 'Cancel' to clear that. \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/5798438340380\" alt=\"IMG_0545.jpg\" width=\"261\" height=\"401\"\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003eYou will be taken back to the login page where you can enter your login details as normal, you'll then be taken to a screen where you are prompted to create a new pin.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/5798509376924\" alt=\"IMG_0544.jpg\" width=\"299\" height=\"398\"\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003eChoose your new pin to complete the login process and to login to your account. This new pin will now be the pin you need to enter to login going forward.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cstrong\u003eResetting your pin from within the app\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-font-size-large wysiwyg-font-size-medium\"\u003e\u003c/span\u003eUsers are also to change their pin from within the app if they have managed to login. Tap the Settings icon at the top right hand corner of the screen.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/5798651449756\" alt=\"IMG_0542.jpg\" width=\"415\" height=\"433\"\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003eTap the \u003cem\u003eChange Pin \u003c/em\u003ebutton and you'll be prompted to enter your current pin, as well as enter the new pin you want registered twice. Once you've done that you'll be able to use that pin to login in the future.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan\u003eHave any questions? \u003c/span\u003e\u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener\" data-saferedirecturl=\"https://www.google.com/url?q=https://www.coincorner.com/ContactUs\u0026amp;source=gmail\u0026amp;ust=1632576977983000\u0026amp;usg=AFQjCNHEXtNqrcbpNKSSeaLcm2Ckyy7cVQ\"\u003eGet in touch\u003c/a\u003e\u003cspan\u003e!\u003c/span\u003e\u003c/p\u003e","snippet":"pin code that allows them to gain access to the app in a \u003cem\u003esecure\u003c/em\u003e way without having to enter their login details again on","result_type":"article"},{"id":360002982634,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/360002982634.json","html_url":"https://support.coincorner.com/hc/en-us/articles/360002982634-Updating-account-details","author_id":115173709654,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":1,"upvote_count":1,"downvote_count":0,"section_id":360006017459,"created_at":"2018-04-11T16:18:26Z","updated_at":"2026-05-20T14:57:01Z","name":"Updating account details","title":"Updating account details","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-20T14:57:01Z","user_segment_id":null,"permission_group_id":1614514,"content_tag_ids":[],"label_names":["updates"],"body":"\u003cp\u003eYou can find short guides on how to update certain aspects of your account below. Users are able to change their registered address and mobile number from within their account, and can update their registered email address by emailing our support team.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01KS2MV7F4V7BFP0BAF3H7JH8E\"\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cstrong\u003eUpdating your address\u003c/strong\u003e\u003c/span\u003e\u003c/h3\u003e\u003cp\u003eYou can update the address on your account by clicking the \u003cem\u003eEdit Address\u003c/em\u003e button on the \u003ca href=\"https://www.coincorner.com/Settings\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSettings page\u003c/a\u003e. \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eEnter your new address in the fields provided, then upload a proof of address document for this address. The team will take a look and, once approved, update the address details on your account.\u003c/p\u003e\u003cfigure class=\"wysiwyg-image wysiwyg-image-resized\" style=\"width: 47.26%;\"\u003e\u003cimg style=\"aspect-ratio: 514/522;\" src=\"https://support.coincorner.com/hc/article_attachments/25652375553820\" width=\"514\" height=\"522\"\u003e\u003c/figure\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e \u003c/p\u003e\u003ch3 id=\"h_01KS2MVC4AWAJPQVMKJY86FEKC\"\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cstrong\u003eUpdating your mobile number\u003c/strong\u003e\u003c/span\u003e\u003c/h3\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eYour mobile number can also be updated from the \u003ca href=\"https://www.coincorner.com/Settings\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eSettings page\u003c/a\u003e. The number currently registered to your account can be seen in the \u003cem\u003eContact Details\u003c/em\u003e box, simply replace the number in that box with your new mobile number and click \u003cem\u003eUpdate\u003c/em\u003e.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/9347346802332\" alt=\"mobile.JPG\" width=\"603\" height=\"299\"\u003e\u003c/p\u003e\u003cp\u003eOur system will send a code via SMS to your new number, and all you need to do is enter that code in the box provided to confirm the update of your number. \u003c/p\u003e\u003cp\u003eThe country code is fixed depending on your country of residence, if this needs updated then please let our support team know.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01KS2MVG83J044WR7B6AE764N6\"\u003e\u003cspan class=\"wysiwyg-font-size-large\"\u003e\u003cstrong\u003eUpdating your email address\u003c/strong\u003e\u003c/span\u003e\u003c/h3\u003e\u003cp\u003eYou can't update your registered email address via the website, instead you'll need to get in touch with our support team by emailing \u003ca href=\"mailto:support@coincorner.com\"\u003esupport@coincorner.com\u003c/a\u003e. Please do this from the email address currently registered to your account if possible.\u003c/p\u003e\u003cp\u003eThe team will send you a security code by SMS to verify the request is coming from the account holder, and once you return that code in a response to their email they will update the registered email on your account for you. \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eHave any questions? \u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGet in touch\u003c/a\u003e!\u003c/p\u003e","snippet":"registered to your account if possible. The team will send you a \u003cem\u003esecurity\u003c/em\u003e code by SMS to verify the request is coming from the account","result_type":"article"},{"id":11460767466268,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/11460767466268.json","html_url":"https://support.coincorner.com/hc/en-us/articles/11460767466268-A-Guide-to-Cryptoasset-Investments","author_id":115173709654,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360000481514,"created_at":"2023-11-24T17:15:58Z","updated_at":"2026-05-20T11:59:50Z","name":"A Guide to Cryptoasset Investments","title":"A Guide to Cryptoasset Investments","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-20T11:59:50Z","user_segment_id":null,"permission_group_id":1614514,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eThe United Kingdom Financial Conduct Authority (“FCA”) has recently imposed new rules and guidelines for cryptoasset exchange providers operating in the United Kingdom (“UK”) that require us to make sure that our customers understand the risks involved with buying cryptoassets. As an asset class, cryptoassets are classified as 'restricted mass market investments' and are therefore considered to be a high-risk investment by the FCA. \u003c/p\u003e\u003cp\u003eBelow we will go into some detail on the main risks associated with buying cryptoassets so you are able to use our services to their full extent while remaining well-informed on the reasons why the FCA classifies cryptoassets as a high-risk investment.\u003c/p\u003e\u003cp\u003eCoinCorner is not regulated by the FCA and cryptoassets are not regulated in the UK. Don’t invest unless you’re prepared to lose all the money you invest.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01KS2M2TD8GYVZFCZRSPTDHVT6\"\u003e\u003cstrong\u003eOwnership \u003c/strong\u003e\u003c/h3\u003e\u003cp\u003eCryptoasset exchanges facilitate the trading of cryptoassets and often provide custody solutions for customers to store their cryptoassets. It is important to note that when cryptoassets are stored on an exchange, the private keys are generally held by the exchange. This means that the exchange maintains control of the cryptoassets until they are sold or withdrawn from the platform. There are various risks to consider when storing cryptoassets on an online exchange, such as hacking, commingling of funds, insolvency and potential operational outages. \u003c/p\u003e\u003cp\u003eAll cryptoassets stored in your CoinCorner wallet are held in custody by us for you, with beneficial ownership remaining with you at all times. None of the cryptoassets stored with us on behalf of our clients are loaned to us, subject to the claims of creditors, or classed as the property of CoinCorner. We refrain from all activities relating to selling, transferring, loaning, hypothecating, or otherwise disposing of cryptoassets held with CoinCorner, unless expressly instructed to do so by you.\u003c/p\u003e\u003cp\u003eWhilst CoinCorner maintains industry best practices across all of its operations including protecting your cryptoassets, these risks should still be considered by all cryptoasset investors, particularly when investing for the first time. \u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01KS2M2X9NXDNGXJ27Q6ZSEXZF\"\u003e\u003cstrong\u003eRisk of loss \u003c/strong\u003e\u003c/h3\u003e\u003cp\u003eSomething that is essential to understand when investing in cryptoassets is that the value of any cryptoasset can drop to zero. Cryptoasset markets can be highly volatile and price fluctuations based on supply and demand amongst other factors can mean that the value of your holdings may fall just as quickly as they rise. This is something to keep in mind when investing. \u003c/p\u003e\u003cp\u003eThe cryptoasset market is largely unregulated, and this puts you at risk of losing money or cryptoassets due to cyber-attacks, financial crime, scams, and third party failure. CoinCorner stores near all customer funds securely offline, and conducts various security checks when processing customer cryptoasset withdrawals, but this is still something to keep in mind when investing in cryptoassets. \u003c/p\u003e\u003cp\u003eYour CoinCorner account can always be the target of cyber-attack or hacking attempts, and scammers like to target people with cryptoassets due to the irreversible nature of certain cryptoasset transactions. It is vital that you ensure the security of your account by following security best practice, enabling two-factor authentication and keeping your login details private. CoinCorner offers custody on behalf of its customers, but unfortunately there is nothing we can do if someone gains unauthorised access to your account by entering the correct login credentials. \u003c/p\u003e\u003cp\u003eIf you send your cryptoassets to your own wallets to self-custody, you should remain vigilant for these same threats, making especially sure to \u003cstrong\u003enever \u003c/strong\u003edivulge the private keys of your wallets to anyone else. \u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01KS2M315RMJEEXNPEAWQV1EVG\"\u003e\u003cstrong\u003eYour funds are not protected \u003c/strong\u003e\u003c/h3\u003e\u003cp\u003eIf you are interested in investing in cryptoassets you should keep in mind that the UK Financial Services Compensation Scheme (“FSCS”) does not protect these investments because cryptoassets are not recognised as a 'specified investment' that the FSCS can protect. Cryptoasset products and services provided by CoinCorner also do not fall under the scope of the Financial Ombudsman Service (“FOS”). The FOS does not consider complaints that are made relating to cryptoasset products or services.\u003c/p\u003e\u003cp\u003eHowever, it is important to note that the FOS will be able to consider complaints related to products on the CoinCorner platform provided by Mercury, including electronic money accounts and debit cards. \u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01KS2M34EJBX20KNB2XCPX85FH\"\u003e\u003cstrong\u003ePortfolio diversification \u003c/strong\u003e\u003c/h3\u003e\u003cp\u003eDiversifying your investment portfolio is a prudent strategy in relation to mainstream investments, and the same can be said for cryptoasset investments. Allocating too much of your investment portfolio into one asset can be risky. Spreading your investments out across a number of different assets and investments means you're less dependent on one of those assets to perform well. \u003c/p\u003e\u003cp\u003eIt's a requirement that any UK-based customer who isn't classed as a 'high net worth investor' or a 'sophisticated investor' doesn't invest more than 10% of their net assets into a 'restricted mass market investment', which cryptoassets are classified as. Diversifying your investment portfolio helps mitigate your exposure to any of the perceived risks with investing in cryptoassets. \u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01KS2M37QXEDWGV7AF82EJ8QEB\"\u003e\u003cstrong\u003eA few last points... \u003c/strong\u003e\u003c/h3\u003e\u003cp\u003eCryptoassets can be a complex and high-risk investment, especially for investment newcomers, so this article should hopefully highlight a few key points for you to consider before deciding to jump in. We recommend that you keep this article in mind, keep up-to-date with the latest cryptoasset news, and assess the risks by conducting your own independent research prior to deciding to invest. Ongoing education and continuing to broaden your understanding and knowledge of this fast-moving asset class is important. \u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003eHave any questions? \u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGet in touch!\u003c/a\u003e\u003c/p\u003e","snippet":"CoinCorner stores near all customer funds \u003cem\u003esecurely\u003c/em\u003e offline, and conducts various \u003cem\u003esecurity\u003c/em\u003e checks when processing customer cryptoasset","result_type":"article"},{"id":23380942535836,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/23380942535836.json","html_url":"https://support.coincorner.com/hc/en-us/articles/23380942535836-Definitions","author_id":115173709654,"comments_disabled":false,"draft":false,"promoted":false,"position":4,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":23380935127836,"created_at":"2025-11-04T12:36:26Z","updated_at":"2026-04-17T09:19:17Z","name":"Definitions","title":"Definitions","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-17T09:19:17Z","user_segment_id":null,"permission_group_id":1614514,"content_tag_ids":[],"label_names":[],"body":"\u003csection\u003e\u003cp\u003eThe terminology surrounding loans can be quite difficult to understand, so below is a list of some definitions of the terminology we use throughout our Bitcoin Backed Loan product.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eOrigination fee -\u003c/strong\u003e the origination fee is either a 0.5% or 2% fee that is charged by CoinCorner to facilitate the loan. This fee is included in the total loan amount.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eLoan-to-value (LTV) -\u003c/strong\u003e the initial loan-to-value is a percentage calculated at the start of your loan using the loan sum in relation to the value of bitcoin being locked as collateral. It is calculated as follows: (Loan Value / Collateral Value) x 100. If the LTV gets too high then this can trigger a margin or liquidation call to bring it back down to a healthy level:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e06757e520077bc5a267a35c0d36c417c\"\u003e60% - a  warning will be issued informing you that your LTV has increased to 60%\u003c/li\u003e\n\u003cli data-list-item-id=\"ec02d529523ddb073813cef7ac174be6c\"\u003e70% - a Margin Call will be issued prompting you to take action to bring the LTV to 60%. If after 72 hours your LTV is not at or below 60%, CoinCorner will automatically liquidate sufficient collateral to bring LTV down to that level\u003c/li\u003e\n\u003cli data-list-item-id=\"ef4050da4d823de2987dfd5411805014c\"\u003e80% - your loan will be put into Default and CoinCorner will automatically liquidate sufficient collateral to bring LTV back down to 60%\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003eMargin call -\u003c/strong\u003e a margin call refers to the situation where the value of the collateral supporting the loan falls, causing the LTV to increase, which triggers a demand from CoinCorner for additional bitcoin to be put up or a loan repayment in order to reduce the LTV back to 60%\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eForced liquidation- \u003c/strong\u003ethis is a liquidation call where the LTV increases to 80% and we have to sell a portion of the collateral bitcoin in order to bring the LTV back down to 60%\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eDefault - \u003c/strong\u003eif a default occurs the remaining Loan Sum becomes fully payable within 7 days after the date on which the default occurred\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eCollateral - \u003c/strong\u003ecollateral means the value of the bitcoin that is locked as security for a loan. The value is locked and controlled by CoinCorner for the period in which repayments are still outstanding on the loan. Once all repayments are complete, the collateral is unlocked and credited back to your available balance. If the LTV changes during the loan period, additional collateral may be required.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eInterest rate - \u003c/strong\u003ethe interest rate is a cost of borrowing the loan sum expressed as a percentage of the amount borrowed. Our loans have an interest rate from 8% to 15%.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eLiquidate\u003c/strong\u003e \u003cstrong\u003e- \u003c/strong\u003ethis is where collateral is sold in order to reduce the LTV ratio following a margin call or default. Manual liquidations can also be made on loans with a low LTV in order to free up collateral, the value of which may have appreciated during the loan term. This feature is available to customers in their account.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eRepay - \u003c/strong\u003ewhere a payment is made against the loan sum with fiat currency.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eTop-up - \u003c/strong\u003ewhere additional bitcoin is added as collateral as security for a loan. \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eAnnual percentage rate (APR) - \u003c/strong\u003ethis is the yearly rate charged for a loan and includes interest and fees.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003csection\u003e\u003csection\u003e\u003csection\u003e\u003cdiv\u003e\u003cp\u003eHave any questions? \u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGet in touch\u003c/a\u003e!\u003c/p\u003e\u003c/div\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e","snippet":"collateral means the value of the bitcoin that is locked as \u003cem\u003esecurity\u003c/em\u003e for a loan. The value is locked and controlled by CoinCorner","result_type":"article"},{"id":12957783447836,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/12957783447836.json","html_url":"https://support.coincorner.com/hc/en-us/articles/12957783447836-Definitions","author_id":115173709654,"comments_disabled":true,"draft":false,"promoted":false,"position":3,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":12952457943836,"created_at":"2024-03-06T17:00:59Z","updated_at":"2026-04-17T08:44:43Z","name":"Definitions","title":"Definitions","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-04-17T08:44:42Z","user_segment_id":null,"permission_group_id":1614534,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cstrong\u003eTHIS FUNCTIONALITY IS CURRENTLY ONLY AVAILABLE FOR ISLE OF MAN BASED USERS.\u003c/strong\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e \u003c/p\u003e\u003cp\u003eThe terminology surrounding loans can be quite difficult to understand, so below is a list of some definitions of the terminology we use throughout our Bitcoin Backed Loan product.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eOrigination fee -\u003c/strong\u003e the origination fee is a fixed 2 GBP/USDT fee that is charged by CoinCorner to facilitate the loan. This fee is included in the total loan amount.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLoan-to-value (LTV) -\u003c/strong\u003e the initial loan-to-value is a percentage calculated at the start of your loan using the loan sum in relation to the value of bitcoin being locked as collateral. It is calculated as follows: (Loan Value / Collateral Value) x 100. If the LTV gets too high then this can trigger a margin or liquidation call to bring it back down to a healthy level:\u003c/p\u003e\u003cul\u003e\n\u003cli data-list-item-id=\"ebfc825c8ccac883b1a82a4ea5038aeb5\"\u003e60% - a  warning will be issued informing you that your LTV has increased to 60%\u003c/li\u003e\n\u003cli data-list-item-id=\"e1fcaaecd67467942c7a680cedd590c43\"\u003e70% - a Margin Call will be issued prompting you to take action to bring the LTV to 60%. If after 72 hours your LTV is not at or below 60%, CoinCorner will automatically liquidate sufficient collateral to bring LTV down to that level\u003c/li\u003e\n\u003cli data-list-item-id=\"e737ecf18e4f0f6a323b8334d8a775bdf\"\u003e80% - your loan will be put into Default and CoinCorner will automatically liquidate sufficient collateral to bring LTV back down to 60%\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003eAny costs incurred by the liquidation process shall be the responsibility of the Borrower.  \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eMargin call -\u003c/strong\u003e a margin call refers to the situation where the value of the collateral supporting the loan falls, causing the LTV to increase, which triggers a demand from CoinCorner for additional bitcoin to be put up or a loan repayment in order to reduce the LTV back to 60%\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eForced liquidation- \u003c/strong\u003ethis is a liquidation call where the LTV increases to 80% and we have to sell a portion of the collateral bitcoin in order to bring the LTV back down to 60%\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eDefault - \u003c/strong\u003eif a default occurs the remaining Loan Sum becomes fully payable within 7 days after the date on which the default occurred\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eCollateral - \u003c/strong\u003ecollateral means the value of the bitcoin that is locked as security for a loan. The value is locked and controlled by CoinCorner for the period in which repayments are still outstanding on the loan. Once all repayments are complete, the collateral is unlocked and credited back to your available balance. If the LTV changes during the loan period, additional collateral may be required.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eInterest rate - \u003c/strong\u003ethe interest rate is a cost of borrowing the loan sum expressed as a percentage of the amount borrowed. Our loans have an interest rate from 8% to 15%.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eLiquidate\u003c/strong\u003e \u003cstrong\u003e- \u003c/strong\u003ethis is where collateral is sold in order to reduce the LTV ratio following a margin call or default. Manual liquidations can also be made on loans with a low LTV in order to free up collateral, the value of which may have appreciated during the loan term. This feature is available to customers in their account.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eRepay - \u003c/strong\u003ewhere a payment is made against the loan sum with fiat currency.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eTop-up - \u003c/strong\u003ewhere additional bitcoin is added as collateral as security for a loan. \u003c/p\u003e\u003cp\u003e\u003cstrong\u003eAnnual percentage rate (APR) - \u003c/strong\u003ethis is the yearly rate charged for a loan and includes interest and fees.\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003csection\u003e\u003csection\u003e\u003csection\u003e\u003cdiv\u003e\u003cp\u003eHave any questions? \u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGet in touch\u003c/a\u003e!\u003c/p\u003e\u003c/div\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e","snippet":"collateral means the value of the bitcoin that is locked as \u003cem\u003esecurity\u003c/em\u003e for a loan. The value is locked and controlled by CoinCorner","result_type":"article"},{"id":12956850381596,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/12956850381596.json","html_url":"https://support.coincorner.com/hc/en-us/articles/12956850381596-Managing-your-loan","author_id":115173709654,"comments_disabled":true,"draft":false,"promoted":false,"position":2,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":12952457943836,"created_at":"2024-03-06T16:06:40Z","updated_at":"2025-12-03T15:26:42Z","name":"Managing your loan","title":"Managing your loan","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-12-03T15:26:42Z","user_segment_id":null,"permission_group_id":1614534,"content_tag_ids":[],"label_names":[],"body":"\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cstrong\u003eTHIS FUNCTIONALITY IS CURRENTLY ONLY AVAILABLE FOR ISLE OF MAN BASED USERS AND UK BASED BUSINESS ACCOUNT HOLDERS.\u003c/strong\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eYou can manage your loan by using the buttons in the top right hand corner of the page to \u003cem\u003eRepay\u003c/em\u003e, \u003cem\u003eTop-up\u003c/em\u003e or \u003cem\u003eLiquidate\u003c/em\u003e. \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/12956850370844\" alt=\"loans8.PNG\" width=\"506\" height=\"253\"\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eRepay\u003c/span\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eA 'repayment' is where a payment is made against the loan sum with fiat currency. You can repay to decrease the overall total owed, and a repayment can be made for the full outstanding amount or a portion of it.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eRepaying in full will pay off the loan so nothing more is owed, repaying in part will decrease the amount taken by the automated monthly repayments.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/12956913834780\" alt=\"loans9.png\" width=\"322\" height=\"401\"\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eTo repay you just need to enter the amount you want to repay in the \u003cem\u003eRepay amount\u003c/em\u003e box on screen. How this impacts the principal and LTV of the loan will be displayed below.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eTo confirm the repayment click the \u003cem\u003eRepay\u003c/em\u003e button, and the repayment amount will immediately be debited from your CoinCorner GBP balance and the loan information updated to show the new figures.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eTop-up\u003c/span\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eA 'top-up' is where additional bitcoin is added to the collateral as security for the loan. A top-up may be required to add to the collateral backing your loan to avoid a loan closure if your LTV is getting too high.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/12956850373148\" alt=\"Loans10.png\" width=\"321\" height=\"334\"\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eTo top-up you will need to enter the amount of bitcoin you are looking to top-up in the \u003cem\u003eTop-up amount\u003c/em\u003e box on screen. How this impacts the collateral and LTV of the loan will be displayed below.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eTo confirm the top-up click the \u003cem\u003eTop-up \u003c/em\u003ebutton, and the top-up amount will immediately be debited from your CoinCorner BTC balance and the loan information updated to show the new figures.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cspan class=\"wysiwyg-underline\"\u003eLiquidate\u003c/span\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eA 'liquidation' is where the bitcoin collateral backing your loan is sold in order to reduce the LTV. Liquidations can be done automatically or manually by the user.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eCoinCorner would automatically liquidate if the LTV value increases to such a level that we have to sell some of the bitcoin held as collateral to bring the LTV value back down to an acceptable level. \u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eIn some instances a user may want to liquidate some of their collateral manually, for example if the bitcoin price increases and brings the LTV of the loan down to a low level. A user can manually liquidate some of the collateral to increase the LTV and free up some of the collateralised bitcoin to be added back to your available BTC balance.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/12956913839132\" alt=\"Loans11.png\" width=\"323\" height=\"336\"\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eTo liquidate you will need to enter the amount of bitcoin you are looking to liquidate in the \u003cem\u003eLiquidate amount\u003c/em\u003e box on screen. How this impacts the collateral and LTV of the loan will be displayed below.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003eTo confirm the liquidation click the \u003cem\u003eLiquidate \u003c/em\u003ebutton and the liquidation amount will immediately be debited from the collateral and the loan information updated to show the new figures.\u003c/p\u003e\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\u003csection class=\"content article-content mb-6\" style=\"box-sizing: border-box; display: block; margin-bottom: 2rem; word-break: break-word; color: #212121; font-family: Poppins, -apple-system, BlinkMacSystemFont, ' Segoe UI' , Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"\u003e\n\u003csection class=\"content article-content mb-6\" style=\"box-sizing: border-box; display: block; margin-bottom: 2rem; word-break: break-word;\"\u003e\n\u003cdiv class=\"content-body article-body\" style=\"box-sizing: border-box;\"\u003e\n\u003cp style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem;\"\u003e\u003cspan style=\"box-sizing: border-box;\"\u003eHave any questions? \u003c/span\u003e\u003ca style=\"box-sizing: border-box; background-color: transparent; touch-action: manipulation; color: #2d4ead; text-decoration: none;\" href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener\"\u003eGet in touch\u003c/a\u003e\u003cspan style=\"box-sizing: border-box;\"\u003e!\u003c/span\u003e\u003c/p\u003e\n\u003c/div\u003e\n\u003c/section\u003e\n\u003c/section\u003e","snippet":"is where additional bitcoin is added to the collateral as \u003cem\u003esecurity\u003c/em\u003e for the loan. A top-up may be required to add to the collateral","result_type":"article"},{"id":10223097957660,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/10223097957660.json","html_url":"https://support.coincorner.com/hc/en-us/articles/10223097957660-What-is-the-Crypto-Travel-Rule","author_id":115173709654,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360000931774,"created_at":"2023-08-31T11:23:25Z","updated_at":"2026-05-27T15:01:26Z","name":"What is the Crypto Travel Rule?","title":"What is the Crypto Travel Rule?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-27T15:01:26Z","user_segment_id":null,"permission_group_id":1614514,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003e\u003cspan style=\"color: #212121;\"\u003eIn January 1996 the Financial Crimes Enforcement Network (FinCEN) Advisory presented the original Travel Rule, a rule that requires all financial institutions to pass certain information on to the receiving institution on certain payments and fund transfers.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #212121;\"\u003eIn 2019 the Financial Action Task Force (FATF) recommended that the Travel Rule be extended to include fund transfers of virtual assets between virtual asset service providers (VASPs). \u003c/span\u003e\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01KSMZ6PQJPVYVAKX2TMMGMJG1\"\u003e\u003cspan style=\"color: #212121;\"\u003eHow does this impact CoinCorner users?\u003c/span\u003e\u003c/h3\u003e\u003cp\u003e\u003cspan style=\"color: #212121;\"\u003eWhen you initiate a cryptocurrency withdrawal from your CoinCorner account, our system automatically determines behind the scenes whether the destination wallet address belongs to another regulated exchange or a private unhosted wallet. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #212121;\"\u003eDepending on the destination type and the transfer amount, you may be asked to provide additional details before the transaction can be processed.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #212121;\"\u003e\u003cstrong\u003eTransfers to Other Crypto Exchanges (VASP-to-VASP)\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #212121;\"\u003eFor transfers sent directly to another cryptocurrency exchange, CoinCorner is legally required to securely and immediately transmit basic originator (sender) and beneficiary (recipient) details.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #212121;\"\u003eDuring the withdrawal process, you will be prompted to provide the recipient's details. We must collect and transmit:\u003c/span\u003e\u003c/p\u003e\u003cul\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #212121;\" data-list-item-id=\"e53957a9cd25374774614b48ab9623eef\"\u003e\u003cspan style=\"color: #212121;\"\u003eThe beneficiary's full name and account number\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #212121;\" data-list-item-id=\"e40d2aaa02a48d51496cabb58bc4238c3\"\u003e\u003cspan style=\"color: #212121;\"\u003eThe originator’s full name, residential address and account number\u003c/span\u003e\u003c/li\u003e\n\u003c/ul\u003e\u003cp\u003e \u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #212121;\"\u003e\u003cstrong\u003eTransfers to Private Wallets \u0026amp; Cold Storage (Unhosted Wallets)\u003c/strong\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #212121;\"\u003eAn unhosted wallet is a private wallet (such as a hardware device or mobile app) where you or your recipient exercise full control over the virtual assets without using a third-party provider.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: #212121;\"\u003eTransfers to or from unhosted wallets are subject to a risk-based approach so additional information is not required on all transactions. Where our internal risk assessment deems it appropriate, you may be prompted on-screen to provide the recipient’s name and transaction details for an unhosted wallet transfer before it can be authorised. If the risk profile is low, the transfer may proceed without further inputs. \u003c/span\u003e\u003c/p\u003e\u003cp\u003e \u003c/p\u003e\u003ch3 id=\"h_01KSMZ737RQQ98DAKHF45V4G4R\"\u003e\u003cspan style=\"color: #212121;\"\u003eWhat happens during the send process?\u003c/span\u003e\u003c/h3\u003e\u003cp\u003e\u003cspan style=\"color: #212121;\"\u003eOverall, the send process remains straightforward for CoinCorner users.\u003c/span\u003e\u003c/p\u003e\u003col\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #212121;\" data-list-item-id=\"ed78bd6d56851d0b4e76cc4f8c13cf023\"\u003e\u003cspan style=\"color: #212121;\"\u003eIf your transaction triggers a data collection requirement (due to being a VASP transfer or a higher-risk unhosted transfer), a pop-up window will request the recipient's information.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #212121;\" data-list-item-id=\"eeac2356d0f507f0d035f1c064de8ae90\"\u003e\n\u003cp\u003e\u003cspan style=\"color: #212121;\"\u003eFor VASP-to-VASP transfers, the name you enter will be verified against the information returned by the receiving platform.\u003c/span\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/27748354654492\" alt=\"image (1).png\" width=\"345\" height=\"411\"\u003e\u003c/p\u003e\n\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #212121;\" data-list-item-id=\"e1d3565279926f02fccdba714a0b43038\"\u003e\u003cspan style=\"color: #212121;\"\u003eUpon successful confirmation and verification of the required details, your transaction will be broadcast to the network as normal.\u003c/span\u003e\u003c/li\u003e\n\u003cli class=\"wysiwyg-list-color\" style=\"--wysiwyg-list-marker-color: #212121;\" data-list-item-id=\"ea385c45c621460cb49796befeb6c082e\"\u003e\u003cspan style=\"color: #212121;\"\u003eIf the recipient name you manually provide does not match the data from the receiving VASP, the transaction will fail. No funds will leave your account, and you will be asked to double-check the recipient's information and try again.\u003c/span\u003e\u003c/li\u003e\n\u003c/ol\u003e\u003cp class=\"wysiwyg-indent0.8333333333333334\"\u003e\u003cspan style=\"color: #212121;\"\u003eOur technical solution for implementing these data-sharing mandates is built to be secure, instantaneous, and fully GDPR compliant.\u003c/span\u003e\u003c/p\u003e\u003cp class=\"wysiwyg-indent0.8333333333333334\"\u003e \u003c/p\u003e\u003csection itemprop=\"articleBody\"\u003e\u003cp\u003eHave any questions? \u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGet in touch\u003c/a\u003e!\u003c/p\u003e\u003c/section\u003e","snippet":"cryptocurrency exchange, CoinCorner is legally required to \u003cem\u003esecurely\u003c/em\u003e and immediately transmit basic originator (sender) and beneficiary","result_type":"article"},{"id":23380904907036,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/23380904907036.json","html_url":"https://support.coincorner.com/hc/en-us/articles/23380904907036-Managing-your-USDT-loan","author_id":115173709654,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":23380935127836,"created_at":"2025-11-04T12:35:15Z","updated_at":"2026-01-14T10:24:33Z","name":"Managing your USDT loan","title":"Managing your USDT loan","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-01-14T10:24:33Z","user_segment_id":null,"permission_group_id":1614514,"content_tag_ids":[],"label_names":[],"body":"\u003csection\u003e\u003cp\u003eYou can manage your loan by using the buttons in the top right hand corner of the page to \u003cem\u003eRepay\u003c/em\u003e, \u003cem\u003eRedeem\u003c/em\u003e or \u003cem\u003eTop-up\u003c/em\u003e. \u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 497/187; width: 60.83%;\" src=\"https://support.coincorner.com/hc/article_attachments/23451024511516\" width=\"497\" height=\"187\"\u003e\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-underline\"\u003eRepay\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eA 'repayment' is where a payment is made against the loan sum with USDT. You can repay to decrease the overall total owed, and a repayment can be made for the full outstanding amount or a portion of it.\u003c/p\u003e\n\u003cp\u003eRepaying in full will pay off the loan so nothing more is owed, repaying in part will decrease the amount taken by the automated monthly repayments.\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 461/513; width: 48.83%;\" src=\"https://support.coincorner.com/hc/article_attachments/23451055325852\" width=\"461\" height=\"513\"\u003e\u003c/p\u003e\n\u003cp\u003eTo repay you just need to enter the amount you want to repay in the \u003cem\u003eRepay amount\u003c/em\u003e box on screen. How this impacts the principal and LTV of the loan will be displayed below.\u003c/p\u003e\n\u003cp\u003eTo confirm the repayment click the \u003cem\u003eRepay\u003c/em\u003e button, and the repayment amount will immediately be debited from your CoinCorner USDT balance and the loan information updated to show the new figures.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-underline\"\u003eTop-up\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eA 'top-up' is where additional bitcoin is added to the collateral as security for the loan. A top-up may be required to add to the collateral backing your loan to avoid a loan closure if your LTV is getting too high.\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 458/476; width: 47.83%;\" src=\"https://support.coincorner.com/hc/article_attachments/23451055326492\" width=\"458\" height=\"476\"\u003e\u003c/p\u003e\n\u003cp\u003eTo top-up you will need to enter the amount of bitcoin you are looking to top-up in the \u003cem\u003eTop-up amount\u003c/em\u003e box on screen. How this impacts the collateral and LTV of the loan will be displayed below.\u003c/p\u003e\n\u003cp\u003eTo confirm the top-up click the \u003cem\u003eTop-up \u003c/em\u003ebutton, and the top-up amount will immediately be debited from your CoinCorner BTC balance and the loan information updated to show the new figures.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cspan class=\"wysiwyg-underline\"\u003eRedeem\u003c/span\u003e\u003c/p\u003e\n\u003cp\u003eA 'redeem' or 'liquidation' is where the bitcoin collateral backing your loan is sold in order to reduce the LTV. Liquidations can be done automatically or manually by the user.\u003c/p\u003e\n\u003cp\u003eCoinCorner would automatically liquidate if the LTV value increases to such a level that we have to sell some of the bitcoin held as collateral to bring the LTV value back down to an acceptable level. Below are the LTV levels at which you or CoinCorner may be required to liquidate:\u003c/p\u003e\n\u003cul\u003e\n\u003cli data-list-item-id=\"e269641c42273fc71d69508aff81f0ae4\"\u003e60% LTV - you will be notified by email and within your account that your LTV is approaching the Margin Call threshold (70%) and to take action to remedy this\u003c/li\u003e\n\u003cli data-list-item-id=\"e18917bec6d0514b737dcc6e7afb1a029\"\u003e70% LTV - a Margin Call will be issued prompting you to take action to bring the LTV to 60%. If after 72 hours your LTV is not at or below 60%, CoinCorner will automatically liquidate sufficient collateral to bring LTV down to that level\u003c/li\u003e\n\u003cli data-list-item-id=\"eb1df8a91c93d541982e7bcbb4e1557f1\"\u003e80% LTV - your loan will be put into Default and CoinCorner will automatically liquidate sufficient collateral to bring LTV back down to 60%\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003eIn some instances a user may want to redeem some of their collateral manually, for example if the bitcoin price increases and brings the LTV of the loan down to a low level. A user can manually redeem some of the collateral to increase the LTV and free up some of the collateralised bitcoin to be added back to your available BTC balance.\u003c/p\u003e\n\u003cp\u003e\u003cimg class=\"wysiwyg-image-resized\" style=\"aspect-ratio: 456/392; width: 51.83%;\" src=\"https://support.coincorner.com/hc/article_attachments/23451055327772\" width=\"456\" height=\"392\"\u003e\u003c/p\u003e\n\u003cp\u003eTo redeem you will need to enter the amount of bitcoin you are looking to liquidate in the \u003cem\u003eRedeem amount\u003c/em\u003e box on screen. How this impacts the collateral and LTV of the loan will be displayed below.\u003c/p\u003e\n\u003cp\u003eTo confirm the redemption click the \u003cem\u003eRedeem \u003c/em\u003ebutton and the redeem amount will immediately be debited from the collateral and the loan information updated to show the new figures.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003csection\u003e\u003csection\u003e\u003cdiv\u003e\u003cp\u003eHave any questions? \u003ca href=\"https://www.coincorner.com/ContactUs\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGet in touch\u003c/a\u003e!\u003c/p\u003e\u003c/div\u003e\u003c/section\u003e\u003c/section\u003e\u003c/section\u003e","snippet":"is where additional bitcoin is added to the collateral as \u003cem\u003esecurity\u003c/em\u003e for the loan. A top-up may be required to add to the collateral","result_type":"article"},{"id":15777998015260,"url":"https://coincorner.zendesk.com/api/v2/help_center/en-us/articles/15777998015260.json","html_url":"https://support.coincorner.com/hc/en-us/articles/15777998015260-Dual-Sign-Off","author_id":115173709654,"comments_disabled":true,"draft":false,"promoted":false,"position":4,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":360004252934,"created_at":"2024-09-06T15:52:08Z","updated_at":"2025-12-03T15:19:08Z","name":"Dual Sign Off","title":"Dual Sign Off","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-09-24T15:35:41Z","user_segment_id":null,"permission_group_id":1614514,"content_tag_ids":[],"label_names":[],"body":"\u003cp\u003eDual sign off is a security function that requires two people from a business to complete a payment from an account. A payment will be processed from the account when one person from the business inputs the payment request and another authorised individual confirms the request from within the account dashboard.\u003c/p\u003e\n\u003cp\u003eWith dual sign off enabled certain actions will require signatories designated by the account admin to authorise before they are completed. The account admin can designate a multi-user as an A Signatory, B Signatory, Payment Inputter, Viewer or Master when setting them up as a user.\u003c/p\u003e\n\u003cp\u003eUsers will have pre-set permissions depending on what they are designated as, however extra permissions can be added if required. More information on setting up multi-users can be found \u003ca href=\"https://support.coincorner.com/hc/en-us/articles/5646844922652-Business-account-functionality\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ehere\u003c/a\u003e.\u003c/p\u003e\n\u003cp\u003e \u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eSetting up dual sign off\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eAn account must have at least one multi-user with the Approve Payments permission to enable dual sign off. This can be a Master, A or B signatory, or another user who has had the Approve Payments permission manually granted.\u003c/p\u003e\n\u003cp\u003eTo enable dual sign off the account admin will need to go to the \u003cem\u003eCheckout\u003c/em\u003e area from their \u003ca href=\"https://www.coincorner.com/Settings\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eaccount settings\u003c/a\u003e and use the box provided to set a payment limit that determines when dual sign off will be required. \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/15829569125916\" alt=\"unnamed.png\" width=\"575\" height=\"276\"\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003eWhile the limit is awaiting approval the box can't be edited and will show the requested limit, and once approved you will be able to make changes to the limit rules and which signatories are required to sign off on certain payments.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003eOnce the limit has been approved you will be able to make changes to it the same way, and you will also be able to make changes to the dual sign off payment rules on the account. \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-center\"\u003e\u003cimg src=\"https://support.coincorner.com/hc/article_attachments/15829569127324\" alt=\"unnamed (1).png\" width=\"536\" height=\"346\"\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003eDefault payment rules will mean any user with the Approve Payments permission will be able to sign off on a requested payment, but you can add further rules to this by using the tick boxes provided. The tick boxes will allow you to choose whether you want payments that are over/under the payment limit you set to require authorisation from a designated A signatory, B signatory or both.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003eIf you decide to lock the authorisation of payments down to signatories only it will mean that even regular users with the Approve Payments permission won't be able to authorise a payment unless designated as a signatory. The account admin and Master users are able to authorise even if not specifically designated as an A or B signatory.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003eUpdates will be immediately actioned after selecting your preferences and clicking \u003cem\u003eSave Changes\u003c/em\u003e.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cstrong\u003eMulti-user account types\u003c/strong\u003e\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003eBelow details what default permissions different multi-user account types will have, but additional permissions can be given on top of the default permissions for each:\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cem\u003eMaster \u003c/em\u003e- a master user will have all permissions and functionality enabled on their account, similar to that of the account admin. \u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cem\u003eA Signatory\u003c/em\u003e - an A signatory will have the ability to make and approve payments by default.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cem\u003eB Signatory\u003c/em\u003e - a B signatory will have the ability to make and approve payments by default.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cem\u003ePayment Inputter\u003c/em\u003e - a payment inputter will only have the ability to make payments by default.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e\u003cem\u003eViewer \u003c/em\u003e- a viewer will only have the ability to view accounts by default.\u003c/p\u003e\n\u003cp class=\"wysiwyg-text-align-left\"\u003e \u003c/p\u003e\n\u003cp\u003eHave any questions? \u003ca href=\"https://www.coincorner.com/contactus\" target=\"_blank\" rel=\"noopener noreferrer\"\u003eGet in touch!\u003c/a\u003e\u003c/p\u003e","snippet":"Dual sign off is a \u003cem\u003esecurity\u003c/em\u003e function that requires two people from a business to complete a payment from an account. A payment","result_type":"article"}]}