Having difficulty uploading documents?

You can upload your documents for the Account Verification process both on the website and using the mobile app. If you are experiencing difficulties uploading your documents, please check they meet the following requirements:

  • Allowed file type extensions - jpeg, jpg, png or pdf
  • Files must be at least 98KB and at most 3MB
  • Image dimensions can be a minimum of 350 x 350px and a maximum of 4096 x 4096px


What if my upload meets the requirements?

If your uploads do fit with our requirements, the issue may be caused by one of the following:

  • Corrupted file; please create a new image and retry the upload
  • Browser issue; please try a different browser (i.e Chrome, Mozilla, Safari, Internet Explorer)
  • Device issue; please try a different device (i.e PC, mobile, laptop, tablet)


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