Having difficulty uploading documents?

Account Verification documents may be uploaded via the website or mobile app.

If you are experiencing difficulties uploading documents, then please check that they meet the following criteria:

  • Allowed file type extensions; jpeg, jpg, png or pdf
  • Files must be at least 98KB and at most 3MB
  • Image dimensions can be a minimum of 350 x 350px and a maximum of 4096 x 4096px

If they do meet that criteria, the issue may be with one of the following:

  • Corrupted file; please create a new image and try upload
  • Browser issue; please try a different browser (i.e. Chrome, Mozilla, Safari, Internet Explorer)
  • Device issue; please try a different device (i.e. PC, mobile, laptop, tablet)
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