What is proof of address?

A document that evidences your current residential address. If you have a billing address that differs to your current residential address, then we will ask you to upload proof of that address also.

 

Acceptable documents:

- Gas bill

- Water bill

- Electricity bill

- Fixed line telephone bill (mobile phone bills are not acceptable)

- Bank statement

- Credit card statement (at our discretion)

- Drivers licence

- National identity card (both sides required)

 

Notes:

Drivers licences and national identity cards that contain addresses, may be used to confirm either identity or address, but not both.

PO Box addresses are not permitted.

 

Requirements:

- Dated, no more than 6 months old

- High resolution colour scan/image

- Contains name and address

- Written in Latin characters

- Allowed file type extensions: jpeg, jpg, png or pdf

- Files must be at least 98KB and at most 3MB

- Image dimensions can be a minimum of 350 x 350px and maximum of 4096 x 4096px

 

Useful tip:

Our mobile app, currently available on iOS and Android, allows for easy capture and uploading of images.

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