What is proof of address?

A document that evidences your current residential address. If you have a billing address that differs to your current residential address, then we will ask you to upload proof of that address also.


Acceptable documents:

- Gas bill

- Water bill

- Electricity bill

- Fixed line telephone bill (mobile phone bills are not acceptable)

- Bank statement

- Credit card statement (at our discretion)

- Drivers licence

- National identity card (both sides required)



Drivers licences and national identity cards that contain addresses, may be used to confirm either identity or address, but not both.

PO Box addresses are not permitted.



- Dated, no more than 6 months old

- High resolution colour scan/image

- Contains name and address

- Written in Latin characters

- Allowed file type extensions: jpeg, jpg, png or pdf

- Files must be at least 98KB and at most 3MB

- Image dimensions can be a minimum of 350 x 350px and maximum of 4096 x 4096px


Useful tip:

Our mobile app, currently available on iOS and Android, allows for easy capture and uploading of images.

Have more questions? Submit a request


Article is closed for comments.