How do I withdraw money?

We do offer fund withdrawal to users and can process withdrawals in GBP/EUR via bank transfer, as well as Bitcoin withdrawals to another Bitcoin wallet. More information on each of our withdrawal methods available can be found below:

 

GBP Bank Withdrawal
We process GBP bank withdrawals using the Faster Payments System. Users can withdraw their funds in GBP to a GBP bank account held at a UK bank. Funds can take 2 hours to appear in your account after a withdrawal has been processed, but typically it doesn't take more than a couple of minutes. 

A full guide on how to withdraw via bank transfer can be found here.

 

EUR Bank Withdrawal
We process EUR bank withdrawals using the SEPA payment system. Users can withdraw their funds in EUR to any SEPA compatible EUR bank account. Funds can take 3 working days to appear in your account when sent via SEPA, however typically they arrive in 1-2 working days. 

A full guide on how to withdraw via bank transfer can be found here.

 

Bitcoin Withdrawal
Users can withdraw their Bitcoin balance on the Send/Receive page in the Send tab. Bitcoin withdrawals will be processed and broadcast to the Blockchain by us, after which there is nothing more we can do. Your transaction will need to receive a certain amount of confirmations on the network before being applied to your wallet by the recipient wallet provider, this is typically 4-6 but can vary depending on the wallet provider.

A full guide on how to withdraw in Bitcoin can be found here.

 

Note: Fiat withdrawals can only be processed on verified accounts. Any bank withdrawals requested outside of office hours (9am to 5.30pm Monday to Friday) will be processed at the next opportunity.

 

Need more guidance? Feel free to get in touch with our Support team by submitting a query on our Contact Us page.

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