At some point all users will have to complete the Account Verification process to continue using our site. You can deposit up to a personalised Account Verification limit before being automatically pushed to complete the Account Verification process.
To complete Account Verification you will need to provide us with the following:
Proof of identity
We will need you to provide us with a Government issued form of photographic identity. A list of documents that we can accept as proof of identity can be found here.
Drivers licences and national identity cards that contain your address may be used as your proof of identity or proof of address, but cannot be uploaded for both.
Proof of address
We will also need you to provide us with a document that states your current residential address. A list of documents that we accept as proof of address can be found here.
Again, if your driving licence or national identity card states your address we can accept that as your proof of address, but it can't be used to verify both your identity and address.
In some instances you will be asked to upload a selfie. For this to be approved please upload an image of yourself holding your proof of identity document and a handwritten note that states a random number that is given to you on the Verification page.
More information on selfies can be found here.
Need more guidance? Feel free to get in touch with our Support team by submitting a query on our Contact Us page.