Problems uploading documents

If you are having problems uploading your verification documents then please make sure your uploads meet the following requirements:

  • Allowed file type extensions - jpeg, jpg, png or pdf
  • Files must be at least 98KB and at most 3MB
  • Image dimensions can be a minimum of 350 x 350px and a maximum of 4096 x 4096px

If you have checked your upload and your documents meet those requirements then the issue may be being caused by one of the following:

  • Corrupted file - create a new image and try your upload again
  • Browser issue - try your upload on a different browser (Chrome, Mozilla, Safari)
  • Device issue - try your upload on a different device (PC, mobile, tablet)

The CoinCorner mobile app can be used for easy upload of documents, you can find more information on how to download it here.


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