Standard processing hours for verification applications are 9am to 5pm Monday to Friday (London, UK), and applications are reviewed in order of receipt.
Typically applications are reviewed and our team have got back to you via email in 2-3 hours if your application is received between standard processing hours, however any applications received outside of thoee hours will be reviewed at the next opportunity.
We ask that you be patient and wait to hear from our Account Review team, they are working hard to get all our users up and running as soon as possible.
More information on how to verify your account can be found here.
Need more guidance? Feel free to get in touch with our Support team by submitting a query on our Contact Us page.