How long does it take to get verified?

After submitting your documents for Account Verification you will need to wait to hear from our Account Review team regarding whether your uploads have been approved. Our team aim to have all users verified and active the same working day but, depending on the number of signups, this may not always be possible.

We ask that you be patient and wait to hear from our Account Review team, they are working hard to get all our users up and running as soon as possible.


Standard processing hours are Monday to Friday, 9am to 5pm (London, UK). Any applications that are received outside of those hours will be processed at the next opportunity.

More information on how to verify your account can be found here.


Need more guidance? Feel free to get in touch with our Support team by submitting a query on our Contact Us page.

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