Each user has a personal deposit threshold on their account which you can see in the sidebar of your account. Once you have deposited up to this threshold you will be pushed to complete our Account Verification process.
Some users may be pushed to verify their account before hitting their threshold if your account is flagged by one of our automated risk checks. We apologise if your account was inadvertently flagged, but you will need to complete the Account Verification process all the same.
We can ask for Verification documents at any time, and failure to provide us with the requested documents may delay or prevent any further use of our site.
What is required?
To verify your account you will need to provide us with:
In some instances you may also be required to upload a selfie of you holding your proof of identity document and a handwritten note stating a number given to you on the Verification page.
More information on verifying your account can be found here.
Need more guidance? Feel free to get in touch with our Support team by submitting a query on our Contact Us page.