At the minute our GBP bank services are unavailable, which means we can only process bank deposits and withdrawals in EUR. More information can be found here.
We process bank deposits and withdrawals three times per day; once in the morning, once in the afternoon and once in the evening. Any requests submitted after 12pm (London, UK time) may not be processed until the following working day.
The amount of time taken for your funds to arrive in our account depends on whether it was sent as a SEPA or SWIFT payment. SEPA payments can take 1-3 working days to arrive, and SWIFT payments can take up to 5 working days.
Some bank accounts are not SEPA compatible, so you will need to check with your bank before requesting your withdrawal to see if you can receive SEPA payments.
Click here to see a guide on how to withdraw via bank transfer.
Need more guidance? Feel free to get in touch with our Support team by submitting a query on our Contact Us page.