Inactive accounts

  • Updated

What is an 'Inactive account'?

If you haven't logged into your CoinCorner account for over 24 consecutive months, your account status will be deemed 'inactive'.

Inactive accounts incur a fee, but avoiding this is easily done.


What will I be charged and when?

For inactive accounts that still have a balance, we'll begin charging £10* monthly to cover ongoing account maintenance costs until the account reaches zero.

* £10 or the EUR/crypto equivalent


How can I avoid being charged?

We will send a warning email to your registered email address the two months prior to your first fee deduction informing you that your account is inactive and will be subject to the inactive account fee should you not login.

There are a two options available to users to avoid being subject to the inactive account fee:

  • Simply login (either on the CoinCorner website or the mobile app) to reactivate your account*. Logging in will reset the 24 month timer before your account is deemed inactive again.
  • Withdraw your account balance(s) to reach zero

* in addition, you can close your account


Will you take money from my bank account?

No, we'll never take money from your bank account. The inactive monthly fee will only be charged to the remaining balance in your CoinCorner account. Once you login to reactivate your account or the balance reaches zero, the monthly fee will no longer be charged.


Have any questions? Get in touch!

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