Submit a request
When will I need to verify my account?
Why do I need to verify my account?
How long does it take to get verified?
What is proof of identity?
What is proof of address?
Having difficulty uploading documents?
BANK DEPOSITS AND WITHDRAWALS
How long do bank withdrawals take?
Why do you ask for an IBAN and SWIFT/BIC code?
What is 3-D Secure?
How can I increase my card deposit limit?
What are the fees for depositing by debit/credit card?
Why are there limits?
Where can I find my wallet address?
When will my bitcoins appear in my wallet?
Why can't I send my bitcoins?