ACCOUNT VERIFICATION

• When will I need to verify my account?
• Why do I need to verify my account?
• How long does it take to get verified?
• What is proof of identity?
• What is proof of address?
• Having difficulty uploading documents?

BANK DEPOSITS AND WITHDRAWALS

• How long do bank withdrawals take?
• Why do you ask for an IBAN and SWIFT/BIC code?

DEBIT/CREDIT CARDS

• What is 3-D Secure?
• How can I increase my card deposit limit?
• What are the fees for depositing by debit/credit card?
• Why are there limits?

WALLET

• Who pays the miner/network fees on digital currency withdrawals?
• Where can I find my wallet address?
• When will my bitcoins appear in my wallet?
• Why can't I send my bitcoins?