Any account queries a user may have can be emailed through to our Support team at email@example.com, however we do also have Live Chat available on the website for a more immediate response.
Please note that live chat may not be available on the website at present following our recent acquisition of Coinfloor. Our support team are receiving an increased volume of tickets from migrating Coinfloor users, and as such may not be available on live chat at this time. Users can still get in touch with our support team via email, we apologise for any inconvenience.
When is Live Chat available?
Live Chat is active as long as the chat popout is visible in the corner of your page, however whether a live agent is available will depend on the time and day. Our agents will only be around to respond to queries Monday to Friday between the hours of 9am and 5.30pm, though Live Chat may not be available at all times between these hours.
How do I use Live Chat?
Live Chat isn't always available on the site, however when it is you can access it in the bottom right hand corner of the page when you are logged into your CoinCorner account.
You will be greeted by our automated answer bot which will return relevant Help Centre articles based on what you type in the text box, or you can click Get in touch to be transferred to one of our support agents if available.
Have any questions? Get in touch!