Users can withdraw their fiat balance back to their bank account via both GBP and EUR bank transfer. A withdrawal request will need to be submitted on the website or mobile app, and our team will process it for you the same working day as long as the request is received within our standard business hours.
To request a bank withdrawal you will need to click Withdraw in the sidebar of your account. This will open up a popup box where you can choose the currency you're looking to withdraw and provide your banking details for us to transfer the funds to.
The team process bank withdrawals throughout the day, and you'll receive an email confirmation when your request has been processed.
Fees and limits
The fees and limits associated with withdrawing funds via bank transfer are below:
| Fee | Minimum Withdrawal | Maximum Withdrawal |
|
£1.00 €1.00 |
£5.00 €5.00 |
None |
How long does it take for my withdrawal to arrive?
You'll receive an automated email confirmation when your withdrawal has been processed, then the time taken for the funds to reflect in your account depends on the currency you're withdrawing.
We use GBP Faster Payments for GBP withdrawals, so after being processed the funds should arrive with you within a few minutes.
We can only process EUR withdrawals via the SEPA payment network, so these can take up to three working days to reflect in your account.
The only other withdrawal option available is the withdrawal of a bitcoin balance to a different wallet. More information on withdrawing bitcoin from your account can be found here.
Have any questions? Get in touch!
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