Users can withdraw to their bank account via both GBP and EUR bank transfer. For users who have opened an eMoney account this will be processed instantly via FPS/SEPA. For users who haven't opened an eMoney account, our team will process it for you the same working day, as long as the request is received within our standard business hours.
To request a withdrawal go to the relevant account (GBP or EUR) by changing the dropdown on the Accounts page and request your withdrawal by clicking the Send button on the top left hand side.
Enter your bank details in the boxes provided in the popup and click the Withdraw button to request the withdrawal. The funds will be removed from your GBP/EUR balance and either sent immediately if from an eMoney account or processed throughout the working day if not. You'll receive an email confirmation when your request has been processed.
Fees and limits
The fees and limits associated with withdrawing funds via bank transfer are below:
How long does it take for my withdrawal to arrive?
You'll receive an automated email confirmation when your withdrawal has been processed, then the time taken for the funds to reflect in your account depends on the currency you're withdrawing.
We use GBP Faster Payments for GBP withdrawals, so after being processed the funds should arrive with you within a few minutes.
We can only process EUR withdrawals via the SEPA payment network, so these can take up to three working days to reflect in your account.
Want faster withdrawals? Then please take a look into opening an eMoney account. There is no additional information required and this can be opened with just the click of a button.
The only other withdrawal option available is the withdrawal of a bitcoin balance to a different wallet. More information on withdrawing bitcoin from your account can be found here.
Have any questions? Get in touch!